This policy applies to information received by Extend Health, Inc. and its subsidiaries (collectively, “Extend Health”). In this Privacy Policy and HIPAA Related Privacy Notice, the words “you”, “your” and “customer” are used to mean any individual about whom Extend Health has collected personal information for purposes of assisting in administration of an employer’s plan or who has been enrolled in an individual health plan by an Extend Health benefits advisor.
As a provider of services and products that involve compiling personal information – Extend Health takes your privacy very seriously. We may not collect all of the types of information described below, however, this policy explains how we handle and protect your personal information and protected health information.
When you enroll in a particular health plan, it will have its own privacy policies that describe how your information will be treated. To obtain a copy of your health plan’s HIPAA Privacy mandated Notice of Privacy Practices, please contact the member services number on your health plan ID card.
Information we collect
Extend Health seeks to be the leader in customer-directed service related to selection and enrollment in the country’s premier health plans. We collect information that helps serve your needs, provide personalized customer service and fulfill legal and regulatory obligations. Depending on the services we provide and the services you might request, we collect information such as (1) information provided by your employer to assist us in helping you select and enroll in a health plan that meets your needs, (2) responses from you and others regarding your health care providers and medications you may be taking, (3) information about your relationship with us, such as products purchased through Extend Health and transaction history, (4) information necessary to provide customer service such as demographic information, gender, geographic area and preferences when such information is linked to other information that identifies you, and (5) information from hospitals, doctors, laboratories and other companies about your health condition and from your health plan. Your personal information is used to identify you and maintain the security and privacy of your benefits.
Registering with us
We collect personal information from you when you register with us. You may register with us through our website or through our Service and Support Center by providing certain personal or contact information (e.g., email address, phone number, gender, date of birth) to one of our benefit advisors.
Applying for health insurance and other products
If you apply for a health insurance or other product through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance company, agent or plan administrator to process your application. Additionally, we may ask you to provide us with credit card or bank information, which will be used by your chosen insurance company or plan administrator to process your application or collect any fees associated with your application or insurance premiums upon approval of your application.
Surveys
You may have the opportunity to provide information to us through online surveys and forms. We use this information to better understand your health insurance needs and to provide quality products, services and other opportunities. We plan to use any information we obtain from you to help us continually improve our customer experience.
Cookies
We may use "Cookies," "Clear Gifs," "Internet Protocol" addresses or other numeric codes to gather anonymous information. For a more detailed discussion on cookies and clear gifs, please see below. Our cookies will track only activity relating to your online activity on our web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information, however, we will treat the information as personal information if we link the cookie information with your profile and registration, otherwise it is used in the aggregate only.
We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our web site for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our web site.
Use of personal information
Any personally identifiable information you give us will be used to provide the product, service or information you have requested. We use your information to provide applications and services to you, and to display customized content. We may also use personal information for certain auditing, research and analysis to operate and improve Extend Health technologies and services. Your personal information may also be used to set up, process, or contact you regarding your account. When we use your personal information, it may be processed on our servers in the United States of America and in other countries, and your information may be processed on a server that lies outside your own country.
When we use personal information in our internal marketing efforts, we provide you with choices (see Choice below) and do not disclose the information to third parties except as described in this privacy policy.
Sharing of your personal information
Insurance companies and authorized plan administrators
If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application. If you complete enrollment for a health reimbursement account (“HRA”) offered through an authorized plan administrator with whom we have associated, then we may disclose your personal information to that trustee or administrator in order to enroll you in an HRA. These partners are only allowed to use your personal information to process your requested quote, application or enrollment and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Service providers
We may disclose your personal information to other companies that help us process or service your insurance application or correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. The companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Legal obligations
For information that is considered “protected health information” under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), you have the right to see and copy that information, receive an accounting of disclosures of the information and amend that information. If you believe your rights have been violated, you have the ability to file a complaint with your health plan or with the Secretary of the U.S. Department of Health and Human Services. Additionally, the use and disclosure of certain “non-public personal financial and health information” is regulated by the Gramm-Leach-Bliley Act of 1999 (“GLBA”), and your disclosure of such information to us and our business associates is governed by the terms of GLBA.
Security
We are committed to protecting your privacy and preventing the unauthorized access and use of your personal information. Extend Health employs and maintains physical, electronic and procedural safeguards for protecting personal information. Only those employees and contractors who need to know your personal information to provide products and services to you will have access to it. Any employee or contractor who violates our Privacy Policy is subject to disciplinary action.
For security reasons, access to our website is limited to SSL-capable browsers such as Microsoft's Internet Explorer 6.0 or higher or Mozilla Firefox 3.5 or higher. Under no circumstance should you use any software, program, application or any other device to access or log-in to the Extend Health websites, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software. Please contact us immediately if you believe your password has been misused.
Contact us
If you want to correct or update your contact information, you may contact us by email at support@extendhealth.com or by mail at:
Customer Service, Extend Health
10975 S. Sterling View Dr, Suite A1
South Jordan, UT 84095
Fax: (801) 413-0991
We will share your messages with those within our organization that are most capable of addressing the issues contained in your message. We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements. We will use reasonable efforts to respect any request you submit not to be contacted by e-mail.
Choices
We may contact you to survey your satisfaction of our service and/or to inform you of additional products and services. You may opt out of receiving satisfaction surveys and/or information on additional products and services from us.
If you want to opt out of these surveys and/or notices, you may contact us by email at support@extendhealth.com or by mail at:
Sales Support, Extend Health
10975 S. Sterling View Dr, Suite A1
South Jordan, UT 84095
Fax: (801) 413-0991
Please note that you will still receive communications from us regarding your insurance quote, application or policy even if you opt out of receiving our surveys and/or notices of additional products and services.
Sites we link to
If you choose to use any of the links we provide to our member companies, sponsors, and other third party resources, you will be leaving our web site and going to a new web site. Protection of your privacy at those other sites will be governed by the privacy policy at that site. Take the time to read the privacy policies on their sites. Because these third party websites are not under our control, we cannot be responsible for the privacy practices of such web sites or pages and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Changes to this Policy
If we make any changes to this policy, we’ll let you know the effective date of the changes and provide a tool for you to understand what has changed. If you have any questions or comments or receive any unwanted e-mail from this site, please contact our webmaster via e-mail at privacy@extendhealth.com. In addition, if we make any material changes to our information privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy portion of our website notifying users of the change.
Last updated: August 20, 2009
As a provider of services and products that involve compiling personal information – Extend Health takes your privacy very seriously. We may not collect all of the types of information described below, however, this policy explains how we handle and protect your personal information and protected health information.
When you enroll in a particular health plan, it will have its own privacy policies that describe how your information will be treated. To obtain a copy of your health plan’s HIPAA Privacy mandated Notice of Privacy Practices, please contact the member services number on your health plan ID card.
Information we collect
Extend Health seeks to be the leader in customer-directed service related to selection and enrollment in the country’s premier health plans. We collect information that helps serve your needs, provide personalized customer service and fulfill legal and regulatory obligations. Depending on the services we provide and the services you might request, we collect information such as (1) information provided by your employer to assist us in helping you select and enroll in a health plan that meets your needs, (2) responses from you and others regarding your health care providers and medications you may be taking, (3) information about your relationship with us, such as products purchased through Extend Health and transaction history, (4) information necessary to provide customer service such as demographic information, gender, geographic area and preferences when such information is linked to other information that identifies you, and (5) information from hospitals, doctors, laboratories and other companies about your health condition and from your health plan. Your personal information is used to identify you and maintain the security and privacy of your benefits.
Registering with us
We collect personal information from you when you register with us. You may register with us through our website or through our Service and Support Center by providing certain personal or contact information (e.g., email address, phone number, gender, date of birth) to one of our benefit advisors.
Applying for health insurance and other products
If you apply for a health insurance or other product through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance company, agent or plan administrator to process your application. Additionally, we may ask you to provide us with credit card or bank information, which will be used by your chosen insurance company or plan administrator to process your application or collect any fees associated with your application or insurance premiums upon approval of your application.
Surveys
You may have the opportunity to provide information to us through online surveys and forms. We use this information to better understand your health insurance needs and to provide quality products, services and other opportunities. We plan to use any information we obtain from you to help us continually improve our customer experience.
Cookies
We may use "Cookies," "Clear Gifs," "Internet Protocol" addresses or other numeric codes to gather anonymous information. For a more detailed discussion on cookies and clear gifs, please see below. Our cookies will track only activity relating to your online activity on our web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information, however, we will treat the information as personal information if we link the cookie information with your profile and registration, otherwise it is used in the aggregate only.
We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our web site for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our web site.
Use of personal information
Any personally identifiable information you give us will be used to provide the product, service or information you have requested. We use your information to provide applications and services to you, and to display customized content. We may also use personal information for certain auditing, research and analysis to operate and improve Extend Health technologies and services. Your personal information may also be used to set up, process, or contact you regarding your account. When we use your personal information, it may be processed on our servers in the United States of America and in other countries, and your information may be processed on a server that lies outside your own country.
When we use personal information in our internal marketing efforts, we provide you with choices (see Choice below) and do not disclose the information to third parties except as described in this privacy policy.
Sharing of your personal information
Insurance companies and authorized plan administrators
If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application. If you complete enrollment for a health reimbursement account (“HRA”) offered through an authorized plan administrator with whom we have associated, then we may disclose your personal information to that trustee or administrator in order to enroll you in an HRA. These partners are only allowed to use your personal information to process your requested quote, application or enrollment and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Service providers
We may disclose your personal information to other companies that help us process or service your insurance application or correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. The companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality and security with respect to your personal information.
Legal obligations
For information that is considered “protected health information” under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), you have the right to see and copy that information, receive an accounting of disclosures of the information and amend that information. If you believe your rights have been violated, you have the ability to file a complaint with your health plan or with the Secretary of the U.S. Department of Health and Human Services. Additionally, the use and disclosure of certain “non-public personal financial and health information” is regulated by the Gramm-Leach-Bliley Act of 1999 (“GLBA”), and your disclosure of such information to us and our business associates is governed by the terms of GLBA.
Security
We are committed to protecting your privacy and preventing the unauthorized access and use of your personal information. Extend Health employs and maintains physical, electronic and procedural safeguards for protecting personal information. Only those employees and contractors who need to know your personal information to provide products and services to you will have access to it. Any employee or contractor who violates our Privacy Policy is subject to disciplinary action.
For security reasons, access to our website is limited to SSL-capable browsers such as Microsoft's Internet Explorer 6.0 or higher or Mozilla Firefox 3.5 or higher. Under no circumstance should you use any software, program, application or any other device to access or log-in to the Extend Health websites, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software. Please contact us immediately if you believe your password has been misused.
Contact us
If you want to correct or update your contact information, you may contact us by email at support@extendhealth.com or by mail at:
Customer Service, Extend Health
10975 S. Sterling View Dr, Suite A1
South Jordan, UT 84095
Fax: (801) 413-0991
We will share your messages with those within our organization that are most capable of addressing the issues contained in your message. We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements. We will use reasonable efforts to respect any request you submit not to be contacted by e-mail.
Choices
We may contact you to survey your satisfaction of our service and/or to inform you of additional products and services. You may opt out of receiving satisfaction surveys and/or information on additional products and services from us.
If you want to opt out of these surveys and/or notices, you may contact us by email at support@extendhealth.com or by mail at:
Sales Support, Extend Health
10975 S. Sterling View Dr, Suite A1
South Jordan, UT 84095
Fax: (801) 413-0991
Please note that you will still receive communications from us regarding your insurance quote, application or policy even if you opt out of receiving our surveys and/or notices of additional products and services.
Sites we link to
If you choose to use any of the links we provide to our member companies, sponsors, and other third party resources, you will be leaving our web site and going to a new web site. Protection of your privacy at those other sites will be governed by the privacy policy at that site. Take the time to read the privacy policies on their sites. Because these third party websites are not under our control, we cannot be responsible for the privacy practices of such web sites or pages and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Changes to this Policy
If we make any changes to this policy, we’ll let you know the effective date of the changes and provide a tool for you to understand what has changed. If you have any questions or comments or receive any unwanted e-mail from this site, please contact our webmaster via e-mail at privacy@extendhealth.com. In addition, if we make any material changes to our information privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy portion of our website notifying users of the change.
Last updated: August 20, 2009
